Refund & Returns Policy

You have 30 days from the day your order is delivered to ask for a return. Start the request from Orders, or write to the support address at the bottom of this page with your order number.

Once your request is approved we send you return instructions. Please do not post anything back before a request is approved — unannounced parcels can be delayed or refused at the depot.

Pieces must come back unworn, unwashed and unused, in their original condition, with all house tags attached and the original packaging included.

We may reduce or refuse a refund where a piece comes back worn, washed, altered, scented, marked, or missing its tags or packaging — that is damage caused after delivery, not a fault of the piece.

Final-sale pieces, clearly marked as such at the time of purchase.

Personalised, monogrammed and made-to-measure commissions, because they are cut for one person.

Hygiene-sensitive items — earrings, intimates, swimwear where the liner has been removed, and beauty items once opened or unsealed.

Anything damaged by the customer after delivery.

You pay return shipping for a change of mind — size, colour or simply not for you.

We pay return shipping, and the original delivery charge, when the piece arrived faulty, damaged in transit, or is not what you ordered. Send us a photo with your request and we will issue a prepaid label.

Keep your proof of postage until the refund lands. Until the parcel reaches us it remains your responsibility.

We inspect returns within about 5 business days of arrival and email you the outcome.

Approved refunds are sent back to the original payment method. Your bank or card issuer usually shows the money within 10 business days of us issuing it. We cannot refund to a different card or account.

Where a discount was applied to the order, the refund reflects the amount you actually paid.

For a different size or colour, return the original piece for a refund and place a new order. This is the fastest route and holds your size before it sells out.

Orders can be cancelled while the status is still Pending. Made-to-order and atelier commissions cannot be cancelled once cutting has begun.