The delivery journey, order to review

Pieces surface in Shopping Live sessions, creator drops and the Z-Catalog seven-view plates, so you see the garment moving before you commit.

• Shopping Live rooms with instant add-to-bag
• Seven-view plates and 360° rotation on every style
• Favourites and price-drop alerts across devices

Beta and atelier pieces are reservation-first: a deposit holds your size run. In-stock pieces check out straight away.

• Reservation deposit is fully refundable until production starts
• Locked fit size carried from VibePrint AI™
• Membership pricing and Royal Tier perks applied at the basket

Funds sit in escrow with the house, not with the workshop. The maker is paid only once the piece passes inspection and reaches you.

• Trade-assurance style escrow ledger on every order
• Dispute window stays open through delivery + 14 days
• Full refund if the piece never ships

Cut, mudcloth trim application, assembly and finishing, with the production sheet mirrored to your order timeline.

• Live production milestones on the order page
• Bogolan mudcloth trim verified against the heritage checklist
• Made-to-measure adjustments logged before cutting

Every piece is photographed on the seven-angle rig and inspected against the house spec before it can leave the atelier.

• Seven-angle inspection photographs attached to your order
• Trim, stitch and colourway verified against the plate
• Failed inspection reroutes to remake, never to dispatch

Multi-atelier orders consolidate into one parcel at the nearest hub, so you get one box, one tracking number and one customs entry.

• Hub consolidation across ateliers and regions
• Duties and taxes calculated and settled before dispatch
• Recyclable house packaging, no branded price marks

Express and standard lanes with live tracking, delivery windows you can move, and photo proof of delivery.

• Express: 1–3 days. Standard: 3–7 days. Atelier freight for furniture.
• Reschedule, redirect or hold at a pick-up point in one tap
• Photo or signature proof on every drop-off

Try it, film it, keep it. If the fit is wrong, the return label is already in your order — collection is booked from the same screen.

• 30-day returns, free on fit exchanges
• Doorstep collection or drop-off, your choice
• Refund released from escrow within 3 business days of scan-in

Your review — photo, video or written — closes the loop: it scores the atelier, feeds the next production run and unlocks your loyalty credit.

• Verified-purchase reviews only, with photo and video support
• Atelier scorecards published on the maker's profile
• Loyalty credit and early access to the next drop