Help

Customer service.

Orders, delivery, returns, sizing and account questions — answered by people, with a written record of every exchange.

Track an orderLive status and courier reference.Open Start a returnCollection booked from your address.Open Sizing helpMeasurement-based recommendations.Open Message the deskWritten reply, usually same day.Open

Common requests

The questions the desk answers most often.

Where is my order?Tracking and expected delivery window.Open Change an addressEditable until the parcel is dispatched.Open
Refund statusTiming from collection to money returned.
Report a faultPhotographs, then a repair or replacement.

Specialist desks

Some questions are better answered by the team closest to the work.

AtelierMade-to-measure fittings and alterations.Open SellersMerchant accounts and payouts.Open MembershipVibePass billing and benefits.Open AccessibilityAssistance using the site itself.Open

Questions

How long do returns take?
Refunds are issued within three working days of the parcel being scanned back.
Is there a phone line?
Written threads are the record of choice; a call can be booked from any thread.

Send a message and keep the written thread on your account.

Contact the desk